500jili Privacy Policy – How We Collect, Use, and Protect Your Personal Data
At 500jili, your privacy is not an afterthought — it is a core part of how we build and operate our platform for players across the Philippines. This Privacy Policy explains in plain terms what personal information we collect, why we collect it, how it is stored and secured, and what rights you hold as a user. We encourage every player to read this document fully before registering or using any500jili service. By continuing to use our platform after reviewing this policy, you confirm that you understand and accept the practices described herein. If you have any questions about how we handle your data, our support team is always available to assist.
1. What Information Do We Collect?
When you register and use 500jili, we collect several categories of personal information necessary to operate our platform safely, comply with regulatory requirements, and deliver the best possible gaming experience to players in the Philippines. The primary category is account information, which includes your full name, date of birth, email address, mobile number, and a secure password that you create during registration. We use this information to verify your identity, communicate with you about your account, and ensure that only eligible adults have access to real-money gaming services on our platform. You may also be asked to provide a copy of a valid government-issued ID, such as a Philippine passport or driver's licence, as part of our Know Your Customer (KYC) process.
We also collect device and browser data automatically when you access 500jili, including your IP address, operating system, browser type and version, screen resolution, and referring URL. This technical data helps us diagnose performance issues, prevent fraud, and optimise the platform for the wide range of devices used by players across the Philippines. When you make deposits or withdrawals using Philippine Peso (₱ PHP), we collect the necessary payment details — such as your GCash mobile number, bank account reference, or e-wallet identifier — in order to process transactions accurately and securely. We do not store full card numbers or sensitive authentication credentials on our servers; payment processing is handled by certified third-party payment partners. Finally, we collect usage data such as game history, session duration, betting activity, and feature interactions, which we use to improve our services and personalise your experience on the platform.
Account & Identity Data
Full name, date of birth, email, mobile number, and government-issued ID documents collected at registration and during KYC verification to confirm your eligibility to play.
Device & Usage Data
IP address, browser type, OS, session data, and in-platform activity including game history and betting records, used for security, fraud prevention, and platform optimisation.
Philippine Peso Payment Data
GCash references, bank account identifiers, and e-wallet details used solely for processing ₱ PHP deposits and withdrawals. Full card numbers are never stored on 500jili servers.
Communications Data
Records of your support enquiries, live chat transcripts, and email correspondence, retained to resolve disputes, improve service quality, and maintain compliance records.
2. Why Do We Use Your Personal Data?
500jili collects and processes your personal information only for specific, legitimate purposes that are directly connected to our ability to provide you with a safe, fair, and enjoyable online gaming experience in the Philippines. The primary purpose is account management — we use your registration details to create and maintain your player account, authenticate your identity at login, and send you essential service notifications such as deposit confirmations, withdrawal updates, and security alerts. Without this information, we would be unable to operate the platform or ensure that your account remains protected against unauthorised access.
We also use your data to comply with our regulatory obligations, including age verification, anti-money laundering (AML) checks, and responsible gaming monitoring. If our systems detect unusual betting patterns or signs of problem gambling, we may use your account and activity data to reach out with support resources or to apply protective measures such as deposit limits. Additionally, we process usage and device data for platform analytics — understanding how players navigate 500jili helps us prioritise feature improvements, fix bugs faster, and optimise game loading performance across both mobile and desktop devices. Where you have given consent, we may use your email address or mobile number to send you promotional updates about new games, bonuses, or platform features; you may opt out of marketing communications at any time through your account settings or by contacting our support team.
3. How Does 500jili Use Cookies and Tracking Technologies?
Like most modern web platforms, 500jili uses cookies and similar tracking technologies to ensure that our website functions correctly and to provide you with a smoother, more personalised experience. Cookies are small text files stored on your device by your browser when you visit our platform; they allow 500jili to remember your login session, language preferences, and certain display settings so that you do not need to reconfigure them on every visit. Essential cookies are strictly necessary for the platform to operate — without them, features like account login, game loading, and deposit processing would not function correctly, and they cannot be disabled.
In addition to essential cookies, we use analytics cookies to understand aggregate patterns in how players use the platform, such as which game categories are most popular or how long a typical session lasts. This anonymised data helps our development team make informed decisions about platform improvements. We may also use functional cookies to remember certain in-platform preferences you have set, such as your preferred game view or notification settings. All cookies used by 500jili expire within a reasonable time frame, and you can manage or delete cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to collect sensitive financial information, and we do not sell cookie data to advertising networks.
4. How Is Your Data Stored and Kept Secure?
500jili takes the security of your personal information seriously and employs a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Our servers are hosted in secure, access-controlled data centre environments, and access to sensitive databases is restricted to authorised personnel only, operating on a strict need-to-know basis.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine regulations, including anti-money laundering record-keeping requirements. Account information related to financial transactions is typically retained for a minimum of five years following the transaction date in compliance with regulatory obligations. When data is no longer required, it is securely deleted or anonymised in a manner that prevents recovery. Despite these robust measures, no internet-based platform can guarantee absolute security; in the unlikely event of a data breach that affects your personal information, 500jili will notify affected users and the relevant authorities in accordance with applicable data protection laws. We strongly recommend that you use a strong, unique password for your 500jili account and enable any additional security features available within your account settings.
5. Do We Share Your Data With Third Parties?
500jili does not sell your personal information to third parties under any circumstances. However, in order to deliver our full range of services to players in the Philippines, we do share certain data with carefully selected third-party partners who assist us in operating the platform. These include payment processors who handle Philippine Peso deposit and withdrawal transactions, game software providers who supply our slots, live casino, and sports betting products, and identity verification services that assist with KYC and age checks. All third-party partners who receive your personal data are bound by strict data processing agreements and are permitted to use your information only for the specific purposes for which it was shared with them.
We may also share your information with regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so — for example, in connection with an AML investigation or a court order. In such cases, 500jili will disclose only the minimum amount of information necessary to satisfy the legal requirement. If 500jili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, but such a transfer will be subject to the same privacy protections described in this policy. We will not share your data with third-party advertisers or data brokers, and we do not permit our partners to use your personal information for their own independent marketing purposes without your explicit consent. For a full list of our current data processing partners, please contact our support team.
6. What Rights Do You Have Over Your Personal Data?
As a player registered with 500jili, you hold several important rights with respect to the personal information we hold about you, consistent with applicable Philippine data protection legislation. You have the right to access a copy of the personal data we hold about your account at any time by submitting a request through our support team. You also have the right to request correction of any inaccurate or outdated information — for example, if your contact details have changed since registration, you can update them directly in your account profile or ask our support team to make the correction on your behalf.
Where your data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent for a specific processing activity, you have the right to request deletion of that data, subject to any overriding legal or regulatory retention requirements. You may also object to the processing of your data for direct marketing purposes at any time, and we will honour that request promptly. If you believe that 500jili has handled your personal information in a manner that violates applicable data protection law, you have the right to lodge a complaint with the appropriate regulatory authority in the Philippines. To exercise any of these rights, please contact our support team through the platform's help portal; we aim to acknowledge all data rights requests within five business days and to resolve them within thirty calendar days.
Right to Access
Request a copy of all personal data 500jili holds about your account.
Right to Correct
Update inaccurate or outdated personal information in your account at any time.
Right to Delete
Request removal of data no longer needed, subject to legal retention requirements.
7. Protection of Minors and Underage Users
500jili is strictly intended for adults aged 18 years and above, and we are deeply committed to preventing minors from accessing our real-money gaming services. We do not knowingly collect personal information from individuals under the age of 18, and any account found to belong to a minor will be immediately suspended, any funds associated with the account will be returned through the registered payment method, and all personal data collected will be securely deleted in compliance with applicable data protection requirements. During the registration process, users must confirm their age and may be required to submit valid proof of age documentation before their account can be fully activated.
If a parent or guardian suspects that a minor has registered an account on 500jili without authorisation, we urge them to contact our support team immediately so that the account can be reviewed and closed without delay. 500jili also supports the use of parental control software that can be installed at the device or network level to restrict access to online gaming platforms. We partner with responsible gaming organisations to promote awareness of underage gambling risks and provide resources to families who need guidance. Our platform's age verification procedures are designed to be thorough and consistent, and we continue to invest in improving these measures to keep 500jili a safe environment exclusively for adult players in the Philippines. For more information on our commitment to player safety, please visit our Responsible Gaming page.
8. Policy Updates and How to Contact Us
500jili reserves the right to update this Privacy Policy at any time to reflect changes in applicable Philippine law, evolving industry standards, new platform features, or adjustments in our data processing practices. When material changes are made, we will notify registered users via the email address or mobile number on file, or by displaying a prominent notice on this page. The effective date at the bottom of this document will be updated to indicate when the most recent revision was made. We encourage you to check this page periodically so that you remain informed about how your personal data is being handled. Your continued use of the 500jili platform after any update to this policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please reach out to our support team through the in-platform help portal available in your account dashboard. Our team is available around the clock to assist players across the Philippines, and all privacy-related enquiries will be directed to the appropriate data protection personnel for a thorough and timely response. You may also review our Terms and Conditions and FAQ pages for additional information about how we operate. We are committed to maintaining the highest standards of data privacy and security, and we value the trust that every 500jili player places in us each time they log in to enjoy our slots, live casino, and sportsbook offerings.
Last updated: June 2025. Effective immediately upon publication.
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